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The Responsible Contract Manager: Protecting the Public Interest in an Outsourced World (Public Management and Change), by Steven Cohen

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Contract management is a critical skill for all contemporary public managers. As more government duties are contracted out, managers must learn to coordinate and measure the performance of private contractors, and to write contract requirements and elicit bids that obtain important services and products at the best possible price and quality. They must also learn to work in teams that include both public and private sector partners.

The Responsible Contract Manager delves into the issues of how to ensure that the work done by private sector contractors serves the public interest and argues for the necessity of making these organizations act as extensions of the public sector while maintaining their private character. Government contract managers have a unique burden because they must develop practices that ensure the production advantages of networked organizations and the transparency and accountability required of the public sector.

The Responsible Contract Manager fills a major gap in public management literature by providing a clear and practical introduction to the best practices of contract management and also includes a discussion of public ethics, governance and representation theory. It is an essential guide for all public management scholars and is especially useful for students in MPA graduate programs and related fields.

• Sales Rank: #71948 in Books
• Published on: 2008-10-01
• Original language: English
• Number of items: 1
• Dimensions: 9.02" h x .58" w x 5.98" l, .90 pounds
• Binding: Paperback
• 224 pages

Review

"Excellent addition to the literature on contract management, as it covers the practical issues as well as the broader questions of professional ethics, accountability, and responsible governance. It will be useful for MPA students and faculty as they explore best practices in this growing area of study. . . . The strengths of this volume are many, but I was particularly impressed at how the authors present the realities of the political environment and the conflicting pressures on contracting professionals. This material is well developed throughout the discussions of both the practical and ethical issues."―Nonprofit and Voluntary Sector Quarterly

"The book is remarkably devoid of ideological and normative wrangling that often polarizes audiences on the topic of government contracting . . . a must read for public management scholars and contract managers."―Journal of Public Administration Research and Theory

Review

"Cohen and Eimicke provide a practical, comprehensive process overview of public agency contract management through networks of organizations and address important concerns of transparency and accountability. It is an important look at this process."―Robert Agranoff, Indiana University-Bloomington, Instituto Universitario Ortega y Gasset-Madrid

"Steve Cohen and Bill Eimicke further their reputations as astute observers of government reform and innovation with this volume that tackles one of the most important―and least appreciated―areas of public management. Headlined outsourced failures clearly illustrate the importance of this book."―Stephen Goldsmith, John F. Kennedy School of Government, Harvard University

"In today's age of permanent fiscal crisis, public agencies are under constant pressure to reduce costs and improve quality. Competitive contracting is often the fastest way to do that―if it is managed well. This book provides a useful roadmap to success and an intelligent discussion of the pitfalls to be avoided."―David Osborne, senior partner, Public Strategies Group and coauthor of Reinventing Government

About the Author
Steven Cohen is director of the Master in Public Administration Program in Environmental Science and Policy and executive director and chief operating officer of the Earth Institute at Columbia University.

William Eimicke is deputy commissioner of the Fire Department of New York City and director of the Picker Center for Executive Education at Columbia University.

Most helpful customer reviews

0 of 0 people found the following review helpful.
Two Stars
By Jon
Mediocre at best. Definitely not a "must-read" on contract management.

1 of 1 people found the following review helpful.
Heavy concepts
By IronP
This book makes some very good points for contract managers. It's not an easy read unless you hang on to every word. Definitely lawyer-friendly. I'd still add it to my list of references as a procurement manager.

2 of 2 people found the following review helpful.
Easy read
By Saima
This was a supplementary book assigned by the professor and it was a very easy read. It had some useful information in it and provided a good backbone to the study of public administration law.

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[W145.Ebook] Free Ebook Streamlined Process Improvement, by H. James Harrington

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“The Business Process Improvement methodology established by Dr. H. James Harrington and his group brings revolutionary improvement not only in quality of products and services, but also in the business processes.”
―Professor Yoshio Kondo

The Book That Goes Beyond Six Sigma and Lean . . . The Next Evolutionary Step in Business Process Management

“Don’t design for Six Sigma―design for maximum performance.”
H. James Harrington

How would you like to streamline your operations, lower your costs, improve your quality, and increase your profits―all at the same time?

It’s not an impossible dream. It’s the next evolutionary breakthrough in process improvement that goes beyond Process Reengineering, TRIZ, Six Sigma, and Lean to deliver actual, quantifiable results. And now it’s yours.

Streamlined Process Improvement (SPI) is the powerful new program developed by H. James Harrington. After 40 years of improving processes for IBM, Ernst & Young, the Chinese government, and many other private and governmental organizations, Harrington has become the go-to leader in the field. His revolutionary guide shows you how to:

• Discover the latest process tools―to make faster, more dramatic improvements using the revolutionary PASIC improvement methodology
• Use walk-through questionnaires and checklists―to streamline your job, resulting in optimum value to your stakeholders
• Use the newest methodologies―including simulation modeling, risk analysis, Five Ss, Process Innovation, Information Technology, Lean, and Six Sigma―to take your business to the next level
• Increase innovation―to drive growth and profits for many years to come

Harrington’s groundbreaking system is organized and explained step by step to help you achieve maximum results with a minimum of stress. His simple PASIC approach shows you how to Plan, Analyze, Streamline, Implement, and Continuously Improve throughout the entire process.

He walks you through the basics of how to analyze each process, how to decide which to focus on first, and how to prepare for organizational change. You’ll be surprised by just how quickly you can make things run more efficiently and effectively.

With Harrington’s proven techniques, you can sell your products and services at a lower price, satisfy your customers, make work more enjoyable for your employees, and still earn greater profits than your competitors.

This powerful process guide is the definitive handbook for operations managers, quality consultants, Six Sigma practitioners, knowledge workers, and Lean thinkers for a new generation.

• Sales Rank: #2033655 in Books
• Published on: 2011-08-09
• Original language: English
• Number of items: 1
• Dimensions: 9.30" h x 1.29" w x 6.40" l, 1.60 pounds
• Binding: Hardcover
• 432 pages

From the Back Cover

Six Sigma can reduce process variation, but it doesn’t account for process improvements. Lean is effective, but it fails to address the need for major improvements in key processes. Both of these failed to use modern IT as part of their improvement methodologies. Now, renowned consultant and former ASQ president, international quality advisor to E&Y, and quality advisor to the Chinese Quality Association, H. James Harrington provides the solution―a revolutionary step-by-step method for streamlining and improving business processes that can:

• Cut cost and cycle time by 60 percent
• Improve customer and employee satisfaction
• Boost quality by 100 percent
• Analyze, streamline, and refine key processes more quickly and efficiently than ever before

Filled with checklists, questionnaires, and key process tools, this book is designed to help you streamline your systems―and to continue to improve―using a refined combination of the most effective methods available. It’s all you need to be leaner, meaner, and significantly more profitable for years to come.

About the Author

H. James Harrington, Ph.D., is CEO of the Harrington Institute, an international consulting firm providing a full range of services, including management, technology, education, e-learning, and knowledge solutions. He serves on the board of directors of a number of national and international companies and is a former president of the American Society for Quality (ASQ) and the International Academy for Quality (IAQ). He has authored more than 35 books, including Business Process Improvement, and developed 11 software packages. He writes columns for Quality Review, Cost Management, TQM Magazine, and News for a Change. He was named an ambassador of goodwill by former President Clinton.

Most helpful customer reviews

1 of 2 people found the following review helpful.
Streamlined Process Improvement
By Laurel
In Streamlined Process Improvement (McGraw-Hill, 2011), H. James Harrington has optimized his well-known Business Process Improvement methodology so that it generates faster, major improvement in key processes of your operations. This book is about process redesign and focuses on doing the right things at the right time.

The processes that you select to improve should provide you with the best-value future-state solution, which may not be represented in today's best practices, says Harrington. New approaches, such as simulation modeling, risk analysis, 5S, and process variation have been applied to the PASIC methodology, which have realigned its sub processes with today's business world. Harrington explains how these approaches are used in the five phases of PASIC, which include:
* Planning for improvement
* Analyzing the process
* Streamlining the process
* Implementing the new process
* Continuous improvement

Each phase is described in detail and is comprised of many activities to help analyze processes and decide which one to focus on first. The tools to use in these activities are thoroughly explained and illustrated, including flowcharts, value-stream mapping, process walk-through questionnaires, statistical charts, checklists, simulation models, and more. Thorough definitions and many examples of waste, value-added activities, and best practices help you to apply streamlining approaches.

"Challenge everything," says Harrington. "There is no sacred cow in SPI [streamline process improvement]. Every activity can always be done in a better way."

Could streamlined process improvement be applied to your department? Appendix A lists several job functions and related business processes where streamlined process improvement can be applied.
Appendixes B through H include:
B. Process walk-through questionnaire
C. Process simulation tool suppliers
D. Definitions
E. Simulation symbols
F. Typical government processes
G. Nonmanufacturing typical processes measurements
H. Harmful and useful (HU) diagrams

By: Laurel Thoennes, managing editor for Quality Digest

1 of 2 people found the following review helpful.
Highly Recommend
By Mitchell W. Manning
This book is a change management bible by the world renowned guru on process improvement, H. James Harrington, Ph.D. The target audience is operations managers, quality consultants, Six Sigma practitioners, knowledge workers, and Lean thinkers. But, the potential audience is much larger. "Streamlined Process Improvement" is a need-to-read for everyone from Human Resources specialists to Product and Service Support technicians. If you are affected by, or, responsible and accountable for change management, especially cultural change, you can benefit from reading this masterful book on process management and change. The simple PASIC approach shows you how to Plan, Analyze, Streamline, Implement, and Continuously Improve any process in your organization.

Clarity and conciseness are characteristics of Dr. Harrington's writing, presenting, and teaching style. In this book he provides a history and comparison of process improvement methodologies; gives the motivation for streamlined process improvement; tells precisely how to plan, analyze, streamline, implement, and continuously improve process improvement; and fills his narrative with personal anecdotes, real business experiences, checklists, questionnaires, and key process tools in 390 pages.

There is value in reading Streamlined Process Improvement for the novice, the journeyman, the master, and the sage of process improvement. The novice will benefit from the figures, charts, and readability. The journeyman will benefit from the insights, examples, comparisons, and systematic and logical presentation. The master will benefit from the breakthrough thinking. The sage will benefit from getting inside the mind of another process improvement guru. If I could have only one book in my process improvement library, "Streamlined Process Improvement" would be the book.

1 of 2 people found the following review helpful.
Ridiculous to reissue an old book under a new title
By Aaron U. Bolin
I am embarrassed for James Harrington; he should be ashamed of himself for reissuing an old book under a new title. I think the man is brilliant, but check out his 1991 title: "Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness." It is exactly the same content -- or it is very close. Harrington does go through the trouble of re-naming the DMAIC cycle and coins some other neo-logisms in an effort to sound original. If you can't tell, I am actually a little angry. I feel cheated. So sad, because I was a big fan of H. James Harrington. Fool me once, shame on me.

On the bright side, the book is actually a pretty good introduction to continuous process improvement for novices. Experienced practitioners won't find anything new here, but newbies will find an approachable introduction to some powerful techniques.

I would have preferred an honest re-issue of the old volume, but he does provide a pretty clear outline of the process improvement methodology.

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[H145.Ebook] PDF Ebook The Evolution of Animal Communication: Reliability and Deception in Signaling Systems

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• Published on: 2005-08-15
• Binding: Hardcover

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Take your Italian to the next level using the groundbreaking, proven-effective "building block" approach to proficiency

Advanced Italian Step-by-Step begins with a quick review of the key grammar basics and then moves on to more advanced topics you need for true mastery of the language. It introduces you to hundreds of new vocabulary words--all reinforced with readings that put the new terms in everyday context.

• Leads you through a unique "building block" approach to mastering advanced grammar
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• Numerous exercises that enable you to chart your progress
• Engaging readings that help you hone your skills in everyday contexts

• Sales Rank: #122034 in Books
• Published on: 2016-02-08
• Original language: English
• Number of items: 1
• Dimensions: 9.10" h x .90" w x 7.40" l, .84 pounds
• Binding: Paperback
• 448 pages

About the Author
Paola Nanni-Tate teaches Italian at Ohio State University and is the author of Italian Verb Drills and Practice Makes Perfect: Italian Verb Tenses.

Most helpful customer reviews

1 of 1 people found the following review helpful.
Nice enough work book, but . . .
By jw
It is ok, but there are a surprising amount of errors in the book.Errors in the exercises or in the exercises answers. Maybe it it to keep us students on our toes. I doubt it, just poor copy editing.

1 of 2 people found the following review helpful.
Book is a mess!
By Prof Tom
I concur with the other reviewers. This book is a mess.

I am a member of an Italian Book Club, all of whose members are American who read and speak the language on an advanced level. We decided recently to take a break from reading novels and do a thorough review of the grammar. I recommended that we use the book under review because the price was so low. And now we are all into it. And we are appalled by all the errors and I am embarrassed by my having recommended it. But since we are so far along in the language we have been able to spot the errors and typos and correct them, though frankly, the task of discerning and correcting has become irritating and laborious.

Now here is the kicker: there is another edition of the same book with the same publishing year also offered through Amazon at almost triple the price. My question is: does this second edition correct all, or at least most, of the errors of the edition being reviewed here? From looking at the Amazon page of the second more expensive edition there is no way of knowing the answer. We do see on the top of the Amazon page offering the second edition in the large-lettered book title a date of 2/12/16, 4 days after the publishing date of the cheaper edition I am reviewing here. No other information is given, even under "." So we are in the dark about the quality of the much more expensive edition. So while I can in good conscience advise the potential buyer not to buy the cheaper version under review here, I cannot in good conscience recommend the more expensive version.

My guess is that there has been a horrible mix-up at the publisher's. McGraw-Hill for some reason published the edition I am reviewing here that was riddled with errors, and they knew this. Now they are trying to dump this bad press run on the Amazon customer. But then they quickly issued another edition, but at a very high price that will push the buyer to the cheaper edition that they need to dump. But is the new, expensive edition expunged of all its errors, typos, and incomprehensibilities? We won't know until several people buy it and review it. So, dear reader, my recommendation now is to stay far away from purchasing either edition until McGraw and Amazon clear up this mess.

0 of 1 people found the following review helpful.
The explanation portions are adequate and are easily supplemented by on-line searches - for example the section ...
By Audra Justice Ottaway
As the other comments mention, the exercises and corresponding answers have mistakes. However, I felt that by finding these mistakes and double checking with my teacher, that I learned not to make those mistakes ever again! The explanation portions are adequate and are easily supplemented by on-line searches - for example the section on pronomial verbs doesn't cover the depth and breadth of that topic, not does it address using those verbs in other tenses. I think it is fine for a next-step; certainly not beginner. Buona Fortuna!

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[V105.Ebook] Ebook Shapeshifters: Black Girls and the Choreography of Citizenship, by Aimee Meredith Cox

Ebook Shapeshifters: Black Girls and the Choreography of Citizenship, by Aimee Meredith Cox

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In Shapeshifters Aimee Meredith Cox explores how young Black women in a Detroit homeless shelter contest stereotypes, critique their status as partial citizens, and negotiate poverty, racism, and gender violence to create and imagine lives for themselves. Based on eight years of fieldwork at a local shelter for women and girls, Cox shows how the shelter's residents—who range in age from fifteen to twenty-two—employ strategic methods she characterizes as choreography to disrupt the social hierarchies and prescriptive narratives that work to marginalize them. Among these are dance and poetry, which residents learn in shelter workshops. These outlets for performance and self-expression, Cox shows, are key to the residents exercising their agency, while their creation of alternative family structures demands a rethinking of notions of care, protection, and love. Cox also uses these young women's experiences to tell larger stories of Detroit's history, the Great Migration, deindustrialization, the politics of respectability, and the construction of Black girls and women as social problems. With Shapeshifters Cox gives a voice to young Black women who find creative and non-normative solutions to the problems that come with being young, Black, and female in America.�

• Sales Rank: #73607 in Books
• Published on: 2015-08-14
• Original language: English
• Number of items: 1
• Dimensions: 8.90" h x .60" w x 5.90" l, .0 pounds
• Binding: Paperback
• 296 pages

Review
"In this powerful book, Aimee Meredith Cox boldly re-conceptualizes the very meaning of 'public anthropology' in the twenty-first century. With vibrant, nuanced, and crackling ethnographic material, Shapeshifters offers a poignant telling of these women's stories." (John L. Jackson, Jr., author of Thin Description: Ethnography and the African Hebrew Israelites of Jerusalem)

"In this powerful and passionate book Aimee Meredith Cox communicates important messages about the integrity and humanity of black girls, their potential, and the ways this potential is variously thwarted, squeezed, bounced, and redirected. Rich in detail and at times hilarious, painful, and revealing, Cox's ethnography provides an account of the ways girls move through the obstacle course of poverty, racism, and gender violence to create and imagine lives for themselves."
(Elizabeth Chin, author of Purchasing Power: Black Kids and American Consumer Culture)

"Cox shows that “Black girls’ lives matter” and how their voices articulate that. �This ethnographic study of young black women and girls is an essential read and companion to the larger picture of African American lives in urban settings, which are often mired in poverty, crime, and despair. �However, this rare study brings hope rather than hopelessness as it delves into the heart of human expression and gives voice to a will to live beyond any limitations of what poverty may dictate in contemporary North America." (M. Christian Choice Magazine)

"This lively book, Cox’s account of her work as a participant-observer in a Detroit homeless shelter for teen girls, reveals both the many obstacles faced by young women of color and the creative ways in which they use self-expression (language, music, fashion, and dance) to find a new way to live otherwise. The stories, harrowing and fascinating, shine a light on the lives of our least empowered citizens—teenage African American girls—while Cox’s thinking helps us see the power of being able to shape-shift." (Anne Fernald Public Books 2016-06-16)

About the Author
Aimee Meredith Cox is Assistant Professor of African and African American Studies at Fordham University.

Most helpful customer reviews

2 of 3 people found the following review helpful.
Shapeshifting
By CLMc121860
Read this book for a class. It was interesting. Made me wonder about the further adventures of these women. Greeted a place of curiosity in me about issues of poor black women that I had not considered

2 of 4 people found the following review helpful.
Five Stars
By daysi
Interesting ethnography definitely would recommend

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[P418.Ebook] PDF Download The Elephant in the Classroom: Helping Children Learn and Love Maths. Jo Boaler, by Jo Boaler

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The Elephant in the Classroom: Helping Children Learn and Love Maths. Jo Boaler, by Jo Boaler

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"Help children to learn to love the subject... Make mathematics more the mathematics that people need out there in the world."
BBC Radio 4's 'Woman's Hour'

Why do millions struggle with mathematics and what can teachers do to change that?

Jo Boaler has followed the progress of thousands of pupils in two countries (the UK and USA), monitoring how they learn maths through their school carers and then following them into adult life. This remarkable research is the foundation of her investigations into the impact that differing maths experiences can have on an entire generation. Jo Boaler outlines what has gone wrong, identifying the problems facing children in mathematics classrooms today and offers concrete solutions for parents and teachers that will revolutionise children's experiences with maths.

"A very interesting book which addresses some common problems found in the maths classroom which has been well researched and provides positive solutions and practical activities for those interested in trying to encourage students of today to become mathematicians of tomorrow."
Times Educational Supplement online

The Elephant in the Maths Classroom offers concrete suggestions on ways to teach maths well, and ways to help children in the home, that will offer new and more effective ways of learning maths. This is an exciting way forward, a new approach that teaches children to reason and problem solve; helping all children, even those who think that they are maths failures and that they could never enjoy maths.

An indispensable guide and resource for parents, teachers and educationalists, that inspires and enthuses as much as it teaches.


Jo Boaler is the Marie Curie Professor of Mathematics Education at the University of Sussex. She has previously taught at King's College, London, and Stanford University. Professor Boaler has presented her research findings to government advisers and the House of Lords.

• Sales Rank: #943162 in Books
• Brand: Brand: Souvenir Press Ltd
• Published on: 2010-02-01
• Original language: English
• Number of items: 1
• Dimensions: 8.50" h x .87" w x 5.31" l, .69 pounds
• Binding: Paperback
• 256 pages

Features

• Used Book in Good Condition

Most helpful customer reviews

4 of 4 people found the following review helpful.
Thought-provoking
By E M Haines
Covers an important topic.I meet far too many people whose learning from 10+ years of instruction in mathematics is that they can't do it. It is hard to believe that continuing to do what we have always done will fix this problem and Boaler's book provides evidence-based, practical alternatives.Would have benefited from more rigorous proof-reading (at least in the Kindle edition), e.g. FOIL is a mnemonic not a pneumonic.The chapter on sex differences relies heavily on works that are controversial.

3 of 3 people found the following review helpful.
Research based
By Pigment
From an educator's point of view: If you want ideas and understanding to support the shift in math instruction with the CCSSM in the U.S. I think this book would be helpful.

3 of 3 people found the following review helpful.
Read it!
By Jeltjie
I wish every maths teacher wool read this book. Well researched, with strategies to implement. I especially liked all the studies described between schools.

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